Comment options - not working

RT Users
1

Dear all,

  1. When I Update the ticket comment options using comments not send to
    requestor, I noticed that the mail is send to the
    requestor.

  2. When I attach a file along with the comment option , I noticed that
    the attachment is not send to the requestor or watchers,
    whereas, when a requestor sends a attachment, Iam able to get it
    along with the ticket.

Can any one help me out in this issue.

With Regards,

J.Mani Ezhilan.

2

maniezhilan wrote:

  1. When I Update the ticket comment options using comments not send to
    requestor, I noticed that the mail is send to the
    requestor.

Sounds like a scrip configuration issue. Make sure your OnComment
scrip doesn’t NotifyAllWatchers.

  1. When I attach a file along with the comment option , I noticed that
    the attachment is not send to the requestor or watchers,
    whereas, when a requestor sends a attachment, Iam able to get it
    along with the ticket.

Scrips again. This is the difference between NotifyAllWatchers
and NotifyAllWatchersWithAttach.

Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

Dear all,

Iam using RT 2.0.12, I don’t find the scrip NotifyAllWatcherswithAttach in
my scrip option.
Can any one help me out.

With Regards,
J.Mani Ezhilan.

Phil Homewood wrote:

4

Dear all,

  1. When I Update the ticket comment options using comments not send to
    requestor, I noticed that the mail is send to the
    requestor.

Check your scrips again.

  1. When I attach a file along with the comment option , I noticed that
    the attachment is not send to the requestor or watchers,
    whereas, when a requestor sends a attachment, Iam able to get it
    along with the ticket.

http://www.fsck.com/pub/rt/contrib/2.0

and look for the NotifyWithAttachment

Cheers

-Wash

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