As I set up RT2, I’m puzzled by something. What’s the
difference between a Correspondence Address and a Comment
Address? Is there any documentation I should be looking
at that’s not in the docs/ directory?
srl
Shane Landrum (srl AT boston DOT com) Software Engineer, boston.com
As I set up RT2, I’m puzzled by something. What’s the
difference between a Correspondence Address and a Comment
Address? Is there any documentation I should be looking
at that’s not in the docs/ directory?
I haven’t used RT2 yet, but my last message describes what I think
the concept of correspondence vs comment is. I believe there is much
more flexibility in RT2 to define exactly what each DOES do, but in
general I believe correspondence is the “public” email address of a
queue and comment is the “private” email address (for techs only) of
a queue. This allows you to associate different actions to mail
received from users than you would associate with internal
communications.
— Eric