Commandsbymail via first email submission

RT Users
1

Hello,
Commandsbymail is working for us, but it does not work on the initial ticket submission via email.

Is this a known issue/feature, or did we possibly configure commandsbymail incorrectly?

Thanks,
William

2

I believe what you are seeing is “working as designed” as the ticket
must already be created in order to manipulate via commandsbymail
extension.

-DrewOn Wed, Mar 6, 2013 at 1:47 PM, Edsall, William (WJ) WJEdsall@dow.com wrote:

Hello,

Commandsbymail is working for us, but it does not work on the initial
ticket submission via email.

Is this a known issue/feature, or did we possibly configure commandsbymail
incorrectly?

Thanks,

William

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3

I believe what you are seeing is “working as designed” as the ticket
must already be created in order to manipulate via commandsbymail
extension.

What do you base that on?> On Wed, Mar 6, 2013 at 1:47 PM, Edsall, William (WJ) WJEdsall@dow.com wrote:

Commandsbymail is working for us, but it does not work on the initial
ticket submission via email.

Is this a known issue/feature, or did we possibly configure commandsbymail
incorrectly?

The extension has tests for working on creation and indeed works
in a trivial local test on Create.

You’ll need to provide a sample mail that fails and your error logs,
preferably turned up to ‘debug’.

-kevin