Camron W. Fox wrote:
Alle,
As anyone had problems installing the patch for CommandByMail
extension in RT V3.6? I’ve installed the extension and its prereqs, but
when I try to install the patch:
patch -p0
/home/cwfox/RT3/RT-Extension-CommandByMail-0.02/patch/command_by_email-0.1-RT-3.4.5.patch
OK, nevermind…oxygen narcosis from traveling to the Summit…BUT,
Now I send this input to the generic queue:
Queue: "FAI Internal"
Status: open
Owner: cwfox
Requestor: consult@subaru.naoj.org
CF.{Urgency}: Normal
CF.{Area}: DNS
Gentlemen,
This is a test of the commandByMail extension for RT.
Best Regards,
Camron
</MAIL CONTENT>
and a ticket was created in the generic queue with all the input above
as the content. Here are the errors:
[Wed Jul 19 23:11:38 2006] [debug]: Converting ‘ISO-8859-1’ to ‘utf-8’
for text/plain - TEST CommandByMail (/usr/local/rt3/lib/RT/I18N.pm:226)
[Wed Jul 19 23:11:38 2006] [debug]: RT::Ticket=HASH(0xa60f68c) No queue
given for ticket creation. (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:396)
[Wed Jul 19 23:11:38 2006] [error]: Couldn’t create ticket from message
with commands, fallback to standard mailgate.
Error: Could not create ticket. Queue not set
(/usr/local/rt3/local/lib/RT/Interface/Email/Filter/TakeAction.pm:447)
[Wed Jul 19 23:11:38 2006] [warning]: Couldn’t create ticket from
message with commands, fallback to standard mailgate.
Error: Could not create ticket. Queue not set
(/usr/local/rt3/local/lib/RT/Interface/Email/Filter/TakeAction.pm:583)
[Wed Jul 19 23:11:38 2006] [crit]: Couldn’t create ticket from message
with commands, fallback to standard mailgate.
Error: Could not create ticket. Queue not set
(/usr/local/rt3/lib/RT/Interface/Email.pm:242)