CommandByMail only listening to commands issued by privileged users

RT Users
1

Folks:

I have noticed that CommandByMail only listens to commands from email
addresses belonging to privileged users. If other random people email
the system it ignores things like CF{Company}: Example.

Is there something I can do about this to make RT listen to commands
from random email addresses?

Thanks in advance,

Matt
Matt Adams
Development & Network Services, Cypress Interactive
http://cypressinteractive.com, http://edsuite.com

2

Bad, bad, bad, bad idea. Did I mention that this is a bad
idea? :slight_smile: Seriously, the CommandByMail gives a lot of access
to the internals of your RT system. It can totally subvert
your workflow. Imagine a generic E-mail that can close or
delete any ticket in the system. What are you trying to
accomplish with this change? Maybe there is a more secure
way to address your problem.

My two cents.

Cheers,
KenOn Thu, Mar 25, 2010 at 03:46:32PM -0600, Matt Adams wrote:

Folks:

I have noticed that CommandByMail only listens to commands from email
addresses belonging to privileged users. If other random people email the
system it ignores things like CF{Company}: Example.

Is there something I can do about this to make RT listen to commands from
random email addresses?

Thanks in advance,

Matt

Matt Adams
Development & Network Services, Cypress Interactive
http://cypressinteractive.com, http://edsuite.com

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