CommandByMail - Not send commands to the requester?

RT Users
1

Right now, I’ve got CommandByMail setup and functioning with my RT. The
only issue I have, is that if I send a command like “status: resolved”, it
sends the requesting user a copy of that email AND the email saying “Your
ticket is closed” (the second email being expected, of course).

If there any way to prevent RT from sending along an email that is
CommandByMail commands only? IE If I were to send commands that the ticket
is assigned to X helpdesk agent, I wouldn’t want the end user to get that
also.

Thanks!
-Jon

2

Right now, I’ve got CommandByMail setup and functioning with my RT. The only issue I have, is
that if I send a command like “status: resolved”, it sends the requesting user a copy of that
email AND the email saying “Your ticket is closed” (the second email being expected, of
course).

If there any way to prevent RT from sending along an email that is CommandByMail commands
only? IE If I were to send commands that the ticket is assigned to X helpdesk agent, I
wouldn’t want the end user to get that also.

Use the comment address for RT instead?

-kevin