I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup the
config like below.
Set( @Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CommandByMail )
);
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Setup a custom field TAG of type ‘Enter one value’ for the help queue then
send an email to the comment address of a ticket I own, as me, of the
following
This is a comment
CF.{TAG}: comment1
I do not see any value showing for the custom field TAG on the ticket.
I do not see any log in debug about the custom field either.
I did restart apache after making change to the config.
What gives?
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup the
config like below.
Set( @Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CommandByMail )
);
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Setup a custom field TAG of type ‘Enter one value’ for the help queue then
send an email to the comment address of a ticket I own, as me, of the
following
This is a comment
CF.{TAG}: comment1
I do not see any value showing for the custom field TAG on the ticket.
I do not see any log in debug about the custom field either.
I did restart apache after making change to the config.
What gives?
Could not find anything in the mailing list that has exact same issue. What
am I doing wrong?
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
Hi Asif,
Can you test basic functionality. Like change the status with:
Status: resolved
at the top of your reply email. I’m just wondering if CommandByMail isn’t working or you are just having issues with the interaction with Custom Fields.
I just installed CommandByMail, but it was on version 4 not three. It is working great.
Cheers
Miles ScruggsOn Apr 16, 2013, at 12:32 PM, Asif Iqbal vadud3@gmail.com wrote:
On Sun, Apr 14, 2013 at 2:55 PM, Asif Iqbal vadud3@gmail.com wrote:
I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup the config like below.
Set( @Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CommandByMail ) );
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Setup a custom field TAG of type ‘Enter one value’ for the help queue then
send an email to the comment address of a ticket I own, as me, of the following
This is a comment
CF.{TAG}: comment1
I do not see any value showing for the custom field TAG on the ticket.
I do not see any log in debug about the custom field either.
I did restart apache after making change to the config.
What gives?
Could not find anything in the mailing list that has exact same issue. What am I doing wrong?
smime.p7s (4.78 KB)
Hi Asif,
Can you test basic functionality. Like change the status with:
Status: resolved
at the top of your reply email. I’m just wondering if CommandByMail isn’t
working or you are just having issues with the interaction with Custom
Fields.
Does not look like it is working at all.
I sent the following email with a comment and I see the comment shows up
but the Status did not change
comment 8
Status: resolved
Here is log related to that last transaction
[Wed Apr 17 03:50:03 2013] [info]: <
rt-3.8.2-26149-1366170602-632.1208249-87-0-7509423-26716-0@webrt.example.net>
#1208249/7509423 - Scrip 87 Imported from RT 2.0
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:306)
[Wed Apr 17 03:50:03 2013] [crit]: <
rt-3.8.2-26149-1366170602-632.1208249-87-0@webrt.example.net>: Could not
send mail. (/opt/rt3/bin/…/lib/RT/Interface/Email.pm:478)
[Wed Apr 17 03:50:03 2013] [info]: <
rt-3.8.2-26149-1366170603-1478.1208249-159-0-7509423-26716-0@webrt.example.net>
#1208249/7509423 - Scrip 159 On Comment Notify Other Recipients as Comment
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:306)
[Wed Apr 17 03:50:03 2013] [info]: <
rt-3.8.2-26149-1366170603-1478.1208249-159-0@webrt.example.net> No
recipients found. Not sending.
(/opt/rt3/bin/…/lib/RT/Interface/Email.pm:338)
I just installed CommandByMail, but it was on version 4 not three. It is
working great.
Cheers
Miles Scruggs
I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup the
config like below.
Set( @Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CommandByMail
) );
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Setup a custom field TAG of type ‘Enter one value’ for the help queue then
send an email to the comment address of a ticket I own, as me, of the
following
This is a comment
CF.{TAG}: comment1
I do not see any value showing for the custom field TAG on the ticket.
I do not see any log in debug about the custom field either.
I did restart apache after making change to the config.
What gives?
Could not find anything in the mailing list that has exact same issue.
What am I doing wrong?
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
Hi Asif,
Can you test basic functionality. Like change the status with:
Status: resolved
at the top of your reply email. I’m just wondering if CommandByMail
isn’t working or you are just having issues with the interaction with
Custom Fields.
Does not look like it is working at all.
I sent the following email with a comment and I see the comment shows up
but the Status did not change
comment 8
Status: resolved
Here is log related to that last transaction
[Wed Apr 17 03:50:03 2013] [info]: <
rt-3.8.2-26149-1366170602-632.1208249-87-0-7509423-26716-0@webrt.example.net>
#1208249/7509423 - Scrip 87 Imported from RT 2.0
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:306)
[Wed Apr 17 03:50:03 2013] [crit]: <
rt-3.8.2-26149-1366170602-632.1208249-87-0@webrt.example.net>: Could not
send mail. (/opt/rt3/bin/…/lib/RT/Interface/Email.pm:478)
[Wed Apr 17 03:50:03 2013] [info]: <
rt-3.8.2-26149-1366170603-1478.1208249-159-0-7509423-26716-0@webrt.example.net>
#1208249/7509423 - Scrip 159 On Comment Notify Other Recipients as Comment
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:306)
[Wed Apr 17 03:50:03 2013] [info]: <
rt-3.8.2-26149-1366170603-1478.1208249-159-0@webrt.example.net> No
recipients found. Not sending.
(/opt/rt3/bin/…/lib/RT/Interface/Email.pm:338)
Any thing else that I need to check that might be causing this?
I just installed CommandByMail, but it was on version 4 not three. It
is working great.
Cheers
Miles Scruggs
I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup
the config like below.
Set( @Plugins, qw( RT::Authen::ExternalAuth
RT::Extension::CommandByMail ) );
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Setup a custom field TAG of type ‘Enter one value’ for the help queue
then
send an email to the comment address of a ticket I own, as me, of the
following
This is a comment
CF.{TAG}: comment1
I do not see any value showing for the custom field TAG on the ticket.
I do not see any log in debug about the custom field either.
I did restart apache after making change to the config.
What gives?
Could not find anything in the mailing list that has exact same issue.
What am I doing wrong?
Hi Asif,
Can you test basic functionality. Like change the status with:
Status: resolved
at the top of your reply email. I’m just wondering if CommandByMail
isn’t working or you are just having issues with the interaction with
Custom Fields.
Looks like this time it is trying to use CommandByMail by failing with
permission error. I am sending the reply and I am owner of the ticket. What
permission
is missing?
[Wed Apr 17 17:26:15 2013] [info]: <
rt-3.8.2-4534-1366219575-418.1208249-87-0-7510078-26716-0@webrt.example.net>
#1208249/7510078 - Scrip 87 Imported from RT 2.0
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:306)
[Wed Apr 17 17:26:16 2013] [info]: <
rt-3.8.2-4534-1366219575-418.1208249-87-0-7510078-26716-0@webrt.example.net>
sent (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:338)
[Wed Apr 17 17:26:16 2013] [info]: <
rt-3.8.2-4534-1366219575-1185.1208249-159-0-7510078-26716-0@webrt.example.net>
#1208249/7510078 - Scrip 159 On Comment Notify Other Recipients as Comment
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:306)
[Wed Apr 17 17:26:16 2013] [info]: <
rt-3.8.2-4534-1366219575-1185.1208249-159-0@webrt.example.net> No
recipients found. Not sending.
(/opt/rt3/bin/…/lib/RT/Interface/Email.pm:338)
[Wed Apr 17 17:26:16 2013] [warning]: Use of uninitialized value in string
eq at
/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm
line 437.
(/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:437)
[Wed Apr 17 17:26:16 2013] [warning]: Failed command ‘Status: resolved’
Error message: Permission Denied
(/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:696)
[Wed Apr 17 17:26:16 2013] [crit]: Failed command ‘Status: resolved’
Error message: Permission Denied
(/opt/rt3/bin/…/lib/RT/Interface/Email.pm:244)
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
Looks like this time it is trying to use CommandByMail by failing with
permission error. I am sending the reply and I am owner of the ticket. What
permission
is missing?
It worked this time. Looks like I have multiple email addresses and the
owner email address has the domain name of the previous company domain. I
had been using
the current email and I had to change the From: address to get it working.
I also was putting those key/value pairs below my comment in the body
instead of at the top.
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?