CommandByMail HELP with install

RT Users
1

To all,

FIRST and FOREMOST!!! I am NOT a Unix guy. I know it runs on a server

and we have a Sparc server and our DataBase is Oracle 10g and we are on
RT 3.6.4.
However, I have NO IDEA how directories work when it comes to how an
install program looks for or defines where to go to find software it
wants to install. I am the Admin guy for RT at our site and so I
understand privileges, how to create scrips and templates, Queues, etc.
But when it comes to INSTALLING RT or any of the available extensions,
I’m lost, TOTALLY!
I downloaded the CommandByMail extension from CPAN with no problem.
However, when I try to follow the instructions, I get the following error:

Cannot find the location of RT.pm that defines $RT::LocalPath in: inc
/soft/perl-5.8.5/run/default/sparc-SunOS-5.8/lib/5.8.5/sun4-solaris
/soft/perl-5.8.5/run/default/sparc-SunOS-5.8/lib/5.8.5
/soft/perl-5.8.5/run/default/sparc-SunOS-5.8/lib/site_perl/5.8.5/sun4-solaris
/soft/perl-5.8.5/run/default/sparc-SunOS-5.8/lib/site_perl/5.8.5
/soft/perl-5.8.5/run/default/sparc-SunOS-5.8/lib/site_perl .
/opt/rt3/lib /opt/lib/rt3 /opt/lib /usr/local/rt3/lib /usr/local/lib/rt3
/usr/local/lib /home/rt3/lib /home/lib/rt3 /home/lib /usr/rt3/lib
/usr/lib/rt3 /usr/lib /sw/rt3/lib /sw/lib/rt3 /sw/lib
Path to your RT.pm:

Now, to be fair, I DO KNOW that we have /opt/rt pointing to

/XXXX/rt/rt-3.6.4 (I have to protect our path). From there
(/XXXX/rt/rt-3.6.4) I can find all the bin, etc, lib, local, perl,
share, and var directories. AND in /XXXX/rtrt-3.6.4/lib I can see a RT
directory, a RT.pm file, a RT.pm.in file, and a t directory.

Also, I downloaded the extension software to /XXXX/rt/src. So, when I

go to /XXXX/rt/src I can find the “un-tared” version of the
CommandByMail directory “RT-Extension-CommandByMail-0.05”.

I'm just not sure where to go from here. Do I have the downloaded

CommandByMail directory in the wrong place? DO I move it? Where to?
/XXXX/rt/rt-3.6.4? DO I just run “perl Makefile.PL” with some sort of
overrides?

I'm not an idiot, but I am VERY ignorant on this stuff. I know this is

REALLY a pain in the rump for you more experienced people to have to
walk an inexperienced person like me thru this, but I’m getting no help
asking me to play with it is like asking an infant to play with a
rubik’s cube to figure out how it works. I could spend the rest of my
life playing with this and not get anywhere.

So, if there is a REAL BRAVE SOUL out there, who doesn't mind taking my

hand and walking me thru this, PLEASE, PLEASE, PLEASE help me.

Thanks.

Kenn
LBNL

2

Kenneth Crocker wrote:

To all,

FIRST and FOREMOST!!! I am NOT a Unix guy. I know it runs on a server
and we have a Sparc server and our DataBase is Oracle 10g and we are on
RT 3.6.4.
However, I have NO IDEA how directories work when it comes to how an
install program looks for or defines where to go to find software it
wants to install. I am the Admin guy for RT at our site and so I
understand privileges, how to create scrips and templates, Queues, etc.
But when it comes to INSTALLING RT or any of the available extensions,
I’m lost, TOTALLY!
I downloaded the CommandByMail extension from CPAN with no problem.
However, when I try to follow the instructions, I get the following error:

So, if there is a REAL BRAVE SOUL out there, who doesn’t mind taking my
hand and walking me thru this, PLEASE, PLEASE, PLEASE help me.

Sorry, I thought I had the answer for you but it seems that something
else is going on with perl Makefile.PL.
I do have rt installed at /opt/rt3 and ‘perl Makefile.PL’ does find it
there. Now I know of a couple of extensions that ask where RT.pm
(AssetTracker) if it can’t find it. Don’t know how perl figures out that
I have rt in /opt/rt3. It certainly isn’t in my @INC
What could be your problem is that you might have two different perls.
One for solaris and one specific for RT? and that in this case you’re
using the wrong one, just a shot in the dark.

Joop

3

Joop,

Thanks for your response. I'll look in my "several" directories and see

if there are redundant perl modules. Thanks.

Kenn
LBNLOn 3/12/2009 1:04 PM, Joop van de Wege wrote:

Kenneth Crocker wrote:

To all,

FIRST and FOREMOST!!! I am NOT a Unix guy. I know it runs on a

server and we have a Sparc server and our DataBase is Oracle 10g and
we are on RT 3.6.4.
However, I have NO IDEA how directories work when it comes to how
an install program looks for or defines where to go to find software
it wants to install. I am the Admin guy for RT at our site and so I
understand privileges, how to create scrips and templates, Queues,
etc. But when it comes to INSTALLING RT or any of the available
extensions, I’m lost, TOTALLY!
I downloaded the CommandByMail extension from CPAN with no
problem. However, when I try to follow the instructions, I get the
following error:

So, if there is a REAL BRAVE SOUL out there, who doesn't mind

taking my hand and walking me thru this, PLEASE, PLEASE, PLEASE help me.

Sorry, I thought I had the answer for you but it seems that something
else is going on with perl Makefile.PL.
I do have rt installed at /opt/rt3 and ‘perl Makefile.PL’ does find it
there. Now I know of a couple of extensions that ask where RT.pm
(AssetTracker) if it can’t find it. Don’t know how perl figures out that
I have rt in /opt/rt3. It certainly isn’t in my @INC
What could be your problem is that you might have two different perls.
One for solaris and one specific for RT? and that in this case you’re
using the wrong one, just a shot in the dark.

Joop

4

Kenneth Crocker wrote, On 3/12/09 3:37 PM:

To all,

FIRST and FOREMOST!!! I am NOT a Unix guy. I know it runs on a server
and we have a Sparc server and our DataBase is Oracle 10g and we are on
RT 3.6.4.
However, I have NO IDEA how directories work when it comes to how an
install program looks for or defines where to go to find software it
wants to install. I am the Admin guy for RT at our site and so I
understand privileges, how to create scrips and templates, Queues, etc.
But when it comes to INSTALLING RT or any of the available extensions,
I’m lost, TOTALLY!
I downloaded the CommandByMail extension from CPAN with no problem.
However, when I try to follow the instructions, I get the following error:

Cannot find the location of RT.pm that defines $RT::LocalPath in: inc
/soft/perl-5.8.5/run/default/sparc-SunOS-5.8/lib/5.8.5/sun4-solaris
/soft/perl-5.8.5/run/default/sparc-SunOS-5.8/lib/5.8.5
/soft/perl-5.8.5/run/default/sparc-SunOS-5.8/lib/site_perl/5.8.5/sun4-solaris
/soft/perl-5.8.5/run/default/sparc-SunOS-5.8/lib/site_perl/5.8.5
/soft/perl-5.8.5/run/default/sparc-SunOS-5.8/lib/site_perl .
/opt/rt3/lib /opt/lib/rt3 /opt/lib /usr/local/rt3/lib /usr/local/lib/rt3
/usr/local/lib /home/rt3/lib /home/lib/rt3 /home/lib /usr/rt3/lib
/usr/lib/rt3 /usr/lib /sw/rt3/lib /sw/lib/rt3 /sw/lib

That smells like a Solaris 8 machine set up by someone with root access and
a grand concept for the way custom-built software is to be installed. You
may want to enlist that ‘someone’ (i.e. who should be a “Unix Guy”) for help.

Path to your RT.pm:

That looks like it is asking for input…

You could give it some. “/XXXX/rt/rt-3.6.4/lib/RT.pm” seems likely to be a
reasonable answer. “/XXXX/rt/rt-3.6.4/lib” might be all that it needs.

Now, to be fair, I DO KNOW that we have /opt/rt pointing to
/XXXX/rt/rt-3.6.4 (I have to protect our path).

If you can rename that symbolic link from /opt/rt to /opt/rt3 the whole
problem should go away for this and future cases where you want to install
an extension for RT.

From there
(/XXXX/rt/rt-3.6.4) I can find all the bin, etc, lib, local, perl,
share, and var directories. AND in /XXXX/rtrt-3.6.4/lib I can see a RT
directory, a RT.pm file, a RT.pm.in file, and a t directory.

Also, I downloaded the extension software to /XXXX/rt/src. So, when I
go to /XXXX/rt/src I can find the “un-tared” version of the
CommandByMail directory “RT-Extension-CommandByMail-0.05”.

I’m just not sure where to go from here. Do I have the downloaded
CommandByMail directory in the wrong place? DO I move it? Where to?
/XXXX/rt/rt-3.6.4? DO I just run “perl Makefile.PL” with some sort of
overrides?

If you are stuck with /opt/rt instead of /opt/rt3, try this:

PERL5LIB=/XXXX/rt/rt-3.6.4/lib
export PERL5LIB
perl Makefile.PL

The first two commands set the PERL5LIB variable to where your RT perl
library lives and make that variable visible to child processes, i.e. to the
‘perl’ process you are running on the third line to do the installation.

(That assumes that you are using the default shell on Solaris 8, /bin/sh. If
those 2 commands kick back errors, your Unix Guy (the one who installed perl
5.8.5 under /soft) is evil…)

I’m not an idiot, but I am VERY ignorant on this stuff. I know this is
REALLY a pain in the rump for you more experienced people to have to
walk an inexperienced person like me thru this, but I’m getting no help
from my group except “put it in your directory and play with it”. Well,
asking me to play with it is like asking an infant to play with a
rubik’s cube to figure out how it works. I could spend the rest of my
life playing with this and not get anywhere.

That depends on how old you are. After all, that infant might get really
good at the cube by age 10 or so.

FWIW, many of us learned Unix (or Linux) just that way. For this reason,
some of the people reading this are wondering about my suggestion for
setting and exporting PERL5LIB in 2 commands, a necessity for the ancient
shell in Solaris 8 that is only mostly like the ones in Linux and the BSD’s.

So, if there is a REAL BRAVE SOUL out there, who doesn’t mind taking my
hand and walking me thru this, PLEASE, PLEASE, PLEASE help me.

I hope this has helped.