I have had our CommandByMail updated to the new version 2.1 and our RT is 4.4.0. I have setup a group that is allowed to use CommandByMail.
In the past; If you where is the group it would run the commands correctly. If you were not in the group it bypassed the CommandByMail and work as if it was a regular ticket.
Now with 2.1 and 4.4.0. If you are in the group it will run the command correctly. However, if you are not in the group then you get a bounce message that says:
User [the email address] is not in the configured CommandByMailGroup
This happens every time and even if you send a normal email or reply to a ticket. My test messages didn’t have any of the “Commands”, there were just a general test.
Essential, during my test, EVERYONE would have to be in the group or no one could reply or send in a ticket.
Settings from RT_SiteConfig.pm
Set(@MailPlugins, qw(Auth::MailFrom Action::CommandByMail));
Set(@Plugins, qw(RT::Extension::CommandByMail RT::Extension::Assets::Import::CSV));
Does anyone have the new version working in the way I described it did in the past or is this some sort of bug?
Senior Computer Specialist
UW Bothell/Cascadia College Campus Library