Command line link tree

RT Users
1

Does anyone know if there is a way to build a hierarchy of tickets via
the CLI based on links. Similar to what you see in the [Links] section
of the ticket display with the exception of displaying multiple parent
tickets at once.

I know that I can do something like:

rt ls -i "Queue=‘General’ AND CF.{Type} = ‘Parent’} |
sed ‘s@$@/links@;’ | rt show -

which provides me with close to what I want but I would like some of the
main ticket fields (such as Subject, Owner, etc) included in the output.

Thanks.

Joshua Colson jcolson@voidgate.org

2

This is an elementary question, but after a trip through dependency hell today and freak Sendmail woes, I’m spent.

Where do I change the variables that control the subject line? I’m under the impression I stomped out all instances of “example.com”.

Regards,
Phil Jackson

Phillip C. Jackson
Chief Technology Officer
Chesapeake Medical Imaging

Tel. 443-716-0410

3

Modify rtname in your RT_SiteConfig.pm file----- Original Message -----
From: “Phillip Jackson” pjackson@chesapeakeimaging.net
To: “rt-users” rt-users@lists.bestpractical.com
Sent: Thursday, June 29, 2006 9:07 AM
Subject: [rt-users] Example.com In Subject Line

This is an elementary question, but after a trip through dependency hell today and freak Sendmail woes, I’m spent.

Where do I change the variables that control the subject line? I’m under the impression I stomped out all instances of “example.com”.

Regards,
Phil Jackson

–
Phillip C. Jackson
Chief Technology Officer
Chesapeake Medical Imaging

Tel. 443-716-0410

The rt-users Archives

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Commercial support: sales@bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com

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4

RT_SiteConfig.pmOn Wed, Jun 28, 2006 at 09:07:50PM -0400, Phillip Jackson wrote:

This is an elementary question, but after a trip through dependency hell today and freak Sendmail woes, I’m spent.

Where do I change the variables that control the subject line? I’m under the impression I stomped out all instances of “example.com”.

Regards,
Phil Jackson

–
Phillip C. Jackson
Chief Technology Officer
Chesapeake Medical Imaging

Tel. 443-716-0410

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: Careers — Best Practical Solutions