RT version 3.4.1
OS : Fedora Core 3
DB: MySQ: 4.1.x
I’m using the CLI to create tickets in RT, using the following command:
/usr/local/rt3/bin/rt create -t ticket -i < ./do
but when the ticket is created it shows up as one long line in RT!
What do I need to do to make the “Text:” entries show up as individual lines in
RT?? I’ve tried quotes, double quotes, \r and \n and \r and \nn and still I
just get one big jumbled mess as the history of the ticket in RT???
The file “./do” is as below:
id: ticket/new
Queue: eng-www
Requestor: ennis
AdminCc:
Owner: ennis
Status: open
Priority: 8
InitialPriority: 8
FinalPriority: 0
TimeEstimated: 80
Starts:
Due: 2005-04-27 21:20:00
Text: Hey did this work?
Text:
Text: --------------
Text: --------------
Text: --------------
Text: --------------
Text: --------------
Text: --------------
Text:
Text: This email is CONFIRMATION of an ENGINEERING DATA CENTER OUTAGE
!!!
Text:
Text: START DATE: 04 27, 2005 at 20:00 Military Time
Text:
Text: END DATE: 04 27, 2005 at 21:20 Military Time
Text:
Text: Affected System(s): SciAtl DNCS
Text: Affected System(s): C-COR HQ server
Text:
Text: Please read below for further outage information!
Text:
Text: =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Text:
Text: The reason for the Planned Outage Statement Of Work is to provide
Text: a point at which the proposed activity can be viewed by a third party
Text: and reviewed for required cross team involvement, cross-affiliate
Text: implications, and change control. This electronic form and a simple
Text: drawing are required to be submitted before the outage can be scheduled
Text: and requires prior approval by engineering department management.
Ya da ya da ya da …
What do I need to do
Ennis McCaffrey
Time Warner Cable
Digital Network Engineer
1001 West Kennedy Avenue
PO Box 145
Kimberly, WI 54136
(920) 831-9220 Office
(920) 378-0416 Cell