Command by Mail - Enter Multiple values with Autocompletion

RT Users
1

Hello,

It seems like the Command by Mail plugin does not work with a Custom Field
of type “Enter Multiple values with Autocompletion”. I created a field
named “Tags”, but when I use Command by Mail to email even a single value
to it I get an Extended mailgate error:

Failed command 'tags: Connectivity’
Error message: Command ‘tags’ is unknown

I am running RT 4.0.4 currently. I appreciate any suggestions.

Thanks!
Jim

2

Dnia 2011-12-02, pią o godzinie 17:09 -0500, Jim Lesinski pisze:

Hello,

It seems like the Command by Mail plugin does not work with a Custom
Field of type “Enter Multiple values with Autocompletion”. I created a
field named “Tags”, but when I use Command by Mail to email even a
single value to it I get an Extended mailgate error:

Failed command ‘tags: Connectivity’
Error message: Command ‘tags’ is unknown

From the error message I guess, that you didn’t use the correct form,
which is:
CustomField.{Tags}: Some string

Robert Wysocki
CONTIUM S.A., http://www.contium.pl