Command by email

All,

I am using RT 3.6.3, and I added the command by email. How do I verify
that the plugins are in place.
My test email did not update/change the field, but did get added in the
ticket history as correspondence
I do not see any indications in ‘Configuration ->Tools -> System
Configuration’.

What is the syntax of the line to add in RT_SiteConfig.pm? Or what am I
missing?

Kamber Dalal