Command by email failing for non RT objects

RT Users
1

people sometimes tend to put colons on their e-mail.

for example,

Please see below:

This fails command by email. Is there a way to only define a few sets
of objects to be parsed by command by email??

right now we need to resolve a ticket via e-mail. so how do i set
command by email to only parse for “status: whatever”???

2

people sometimes tend to put colons on their e-mail.

for example,

Please see below:

This fails command by email. Is there a way to only define a few sets
of objects to be parsed by command by email??

right now we need to resolve a ticket via e-mail. so how do i set
command by email to only parse for “status: whatever”???

anyone?