Command By Email and Multi-Value Custom Field

Hi Guys,

I am experiencing an issue using CommandByMail and multi-valued custom
fields. We running RT 3.8.2.

The following fields are one value and works perfectly.

cf.{Category}: Telecom - Combobox: Select or enter one value

cf.{Origin}: E-mail - Select one value

cf.{Severity_Level}: 5 - Select one value

But the following fields are multiple values and do not work.

cf.{Equipment Impacted}: Router - Select multiple values

cf.{Services Impacted}: Internet - Select multiple values

Due to the spacing in the field name we have tried with quotations
(single/double) and without.

Any Thoughts?

Regards,

Robert Walford

Network Administrator

Anyone?

Thanks,

Robert Walford

Network AdministratorFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Robert
Walford
Sent: Friday, March 20, 2009 10:31 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Command By Email and Multi-Value Custom Field

Hi Guys,

I am experiencing an issue using CommandByMail and multi-valued custom
fields. We running RT 3.8.2.

The following fields are one value and works perfectly.

cf.{Category}: Telecom - Combobox: Select or enter one value

cf.{Origin}: E-mail - Select one value

cf.{Severity_Level}: 5 - Select one value

But the following fields are multiple values and do not work.

cf.{Equipment Impacted}: Router - Select multiple values

cf.{Services Impacted}: Internet - Select multiple values

Due to the spacing in the field name we have tried with quotations
(single/double) and without.

Any Thoughts?

Regards,

Robert Walford

Network Administrator

Hi Robert,

I had similar problem with one values fields with spacing in the name and it
worked only after I removed the spacing. I didn’t tried it with “Select
multiple values” fields.

BR, Ivan2009/3/20 Robert Walford RobertWalford@compupay.com

Hi Guys,

I am experiencing an issue using CommandByMail and multi-valued custom
fields. We running RT 3.8.2.

The following fields are one value and works perfectly.

cf.{Category}: Telecom – Combobox: Select or enter one value

cf.{Origin}: E-mail - Select one value

cf.{Severity_Level}: 5 - Select one value

But the following fields are multiple values and do not work.

cf.{Equipment Impacted}: Router – Select multiple values

cf.{Services Impacted}: Internet – Select multiple values

Due to the spacing in the field name we have tried with quotations
(single/double) and without.

Any Thoughts?

Regards,

Robert Walford

Network Administrator


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Think that I’ve implemented these with “Set”, “Add” and “Del” prefixes.On Mon, Mar 30, 2009 at 7:58 PM, Givano givano@gmail.com wrote:

Hi Robert,

I had similar problem with one values fields with spacing in the name and it
worked only after I removed the spacing. I didn’t tried it with “Select
multiple values” fields.

BR, Ivan

2009/3/20 Robert Walford RobertWalford@compupay.com

Hi Guys,

I am experiencing an issue using CommandByMail and multi-valued custom
fields. We running RT 3.8.2.

The following fields are one value and works perfectly.

cf.{Category}: Telecom – Combobox: Select or enter one value

cf.{Origin}: E-mail - Select one value

cf.{Severity_Level}: 5 - Select one value

But the following fields are multiple values and do not work.

cf.{Equipment Impacted}: Router – Select multiple values

cf.{Services Impacted}: Internet – Select multiple values

Due to the spacing in the field name we have tried with quotations
(single/double) and without.

Any Thoughts?

Regards,

Robert Walford

Network Administrator


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

Thanks for all your suggestions. The below resolved the issue for me
(replacing the spaces with underscores_ ).From: Givano [mailto:givano@gmail.com]
Sent: Monday, March 30, 2009 11:58 AM
To: Robert Walford
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Command By Email and Multi-Value Custom Field

Hi Robert,

I had similar problem with one values fields with spacing in the name
and it worked only after I removed the spacing. I didn’t tried it with
"Select multiple values" fields.

BR, Ivan

Regards,

Robert Walford

Network Administrator

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Robert
Walford
Sent: Tuesday, March 24, 2009 12:41 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Command By Email and Multi-Value Custom Field

Anyone?

Thanks,

Robert Walford

Network Administrator

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Robert
Walford
Sent: Friday, March 20, 2009 10:31 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Command By Email and Multi-Value Custom Field

Hi Guys,

I am experiencing an issue using CommandByMail and multi-valued custom
fields. We running RT 3.8.2.

The following fields are one value and works perfectly.

cf.{Category}: Telecom - Combobox: Select or enter one value

cf.{Origin}: E-mail - Select one value

cf.{Severity_Level}: 5 - Select one value

But the following fields are multiple values and do not work.

cf.{Equipment Impacted}: Router - Select multiple values

cf.{Services Impacted}: Internet - Select multiple values

Due to the spacing in the field name we have tried with quotations
(single/double) and without.

Any Thoughts?

Regards,

Robert Walford

Network Administrator

I had expected the custom field combobox to add a value to the list of
values available when a value was added.

So if someone sees a drop down list with red, orange and yellow, they
can enter green for the custom field and then next time anyone goes to
assign a value for the custom field, they would see all four – red,
orange, yellow, green.

People can set that one ticket to have green as the value but the
green isn’t made available for any other tickets in the future. Is
this possible somehow?

carolyn