Very nice, thank you
I’ve now spent 1,5 hours setting up RT to be exactly what I needed, after using 5+ hours configuring ‘Eventum’ to find out it is way to complicated and “project-based”.
Med vennlig hilsen / with kind regards
BroadPark Games drift/design
NextGenTel AS, part of TeliaSonera Group
Tlf: +47 466 988 46
Mail: firstname.lastname@example.org mailto:email@example.com
please don’t print this e-mail unless you really need to.
-----Opprinnelig melding-----Fra: Stephen Turner [mailto:sturner@MIT.EDU]
Sendt: 3. desember 2008 15:39
Til: Steffen Tronstad; firstname.lastname@example.org
Emne: Re: [rt-users] Combine “issue resolved” and the last reply/message into one single email
When I close a issue, the customer first get an email with the
answer/soltion, and then a new email stating that the issue is closed.
Could I either
A: Combine these into one single message.
B: Not send an email when the issue is closed (using “Reply”, not
"Resolve") at all.
There are two transactions in play - the reply (answer/solution) and the
resolve. Hence two emails.
You can’t combine the messages, but you can stop the ‘resolve’ email. Find
the scrip that controls this email: "On resolve Notify Requestors…"
and remove it.
Senior Programmer/Analyst - SAIS