Hello, I have a situation where a user has submitted tickets to RT using 3
different emails. When a user submits an RT ticket via email, an
un-privileged account is automatically created for that user. We don’t have
a self-servicing interface. We make the user as privileged user on request
basis. One of those account was made privileged to allow tis user to log
into RT and track his tickets.
Now the problem is that he gets “permissed denied” message when he logs into
RT using his privileged account and searches for the tickets created using
his other email address.
Is there a way I can group all his tickets under one email? i.e. How can
I update his other email addresses on tickets to match the email of his
privileged user account?
I will appreciate the help and thanks a lot in advance, rq.