Code that attaches Signatures to Emails

RT Users
#1

Hello,

Can someone point me in a direction to the function that attaches a
user signature to a correspondence? Specifically I’m curious if I can
include template variables in the signature.

Thanks,
Max

#2

Max,

Take a look at the following wiki entry,

http://wiki.bestpractical.com/view/CannedReplies

This should give you an idea on how to modify MessageBox.

EdOn 30-Nov-07, at 3:41 PM, Max Clark wrote:

Hello,

Can someone point me in a direction to the function that attaches a
user signature to a correspondence? Specifically I’m curious if I can
include template variables in the signature.

Thanks,
Max

The rt-users Archives

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#3

ThanksOn Nov 30, 2007 1:09 PM, Edward Kovarski edward.kovarski@groupkae.com wrote:

Max,

Take a look at the following wiki entry,

CannedReplies - Request Tracker Wiki

This should give you an idea on how to modify MessageBox.

Ed

On 30-Nov-07, at 3:41 PM, Max Clark wrote:

Hello,

Can someone point me in a direction to the function that attaches a
user signature to a correspondence? Specifically I’m curious if I can
include template variables in the signature.

Thanks,
Max

The rt-users Archives

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31,
we’ll take
up to 20 percent off the price. This sale won’t last long, so get in
touch today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

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#4

This showed up about a month ago and I didn’t notice it until today when
we had an unrelated LDAP login issue. What is this and why is it
banging all the time??

[Fri Nov 30 12:58:41 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:44 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:44 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:44 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:45 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:45 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:45 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:45 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:45 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:45 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:46 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:50 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg

-Jay

 Have you googled Ron Paul yet?
#5

This showed up about a month ago and I didn’t notice it until today when
we had an unrelated LDAP login issue. What is this and why is it
banging all the time??

It means that someone is trying to visit /agentmsg on the server,
several times a second.

#6

Yep, sorry for firing off the email so soon. Further investigation
shows that its every computer in the network here hitting this machine
(which is only an RT machine) so someone on the network side must have
misconfigured one of their settings for a software package with our IP
address.

Thanks!
-Jay

 Have you googled Ron Paul yet?From: Jesse Vincent [mailto:jesse@bestpractical.com]

Sent: Friday, November 30, 2007 2:28 PM
To: Jay Vlavianos
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Mason error, agentmsg does not exist every
second!

This showed up about a month ago and I didn’t notice it until today
when
we had an unrelated LDAP login issue. What is this and why is it
banging all the time??

It means that someone is trying to visit /agentmsg on the server,
several times a second.

[Fri Nov 30 12:58:41 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:44 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:44 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:44 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:45 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:45 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:45 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:45 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:45 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:45 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:46 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:50 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg

-Jay

 Have you googled Ron Paul yet?

The rt-users Archives

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31, we’ll
take
up to 20 percent off the price. This sale won’t last long, so get in
touch today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com