Closing Tickets with mandatory fields

RT Users
1

Hi all,

Scenario:
RT 3.8.1
We set up TicketCustomFields as mandatory, this works fine if you open a ticket and work on it. But if you look into the queue you are able to close a ticket.
Shouldn’t there also come a warning that a mandatory field is not filled? We want to make sure !mandatory! fields are always filled.

Thanks in advance,
Holger

2

Hi all,

Scenario:

RT 3.8.1

We set up TicketCustomFields as mandatory, this works fine if you open a
ticket and work on it. But if you look into the queue you are able to
close a ticket.

Shouldn’t there also come a warning that a mandatory field is not
filled? We want to make sure !mandatory! fields are always filled.

Hi Holger,

“Mandatory” is just a form field validation check, as you found
out. If you want to require the field before resolve is allowed,
you will have to work around it with sillyness.

Search the list archives for jblaine over the last 3 months
and you will find a thread on it with more info.