I’m looking for a way to close a ticket via email. What would be the
best approach? My only idea is currently to create a special alias
which then executes rt-crontool.
Is there something similar to the Debian Bug Tracking System where I can
send a mail to email@example.com and bcc firstname.lastname@example.org and
write something like
severity 1234 critical
tags 1234 + unreproducible
Hello Customer, blah...
in the body? Optimally RT would cut away everything between the body
beginn and a first /^RT-END$/
Christian Hammers WESTEND GmbH | Internet-Business-Provider
Technik CISCO Systems Partner - Authorized Reseller
Lï¿œtticher Straï¿œe 10 Tel 0241/701333-11
email@example.com D-52064 Aachen Fax 0241/911879