Hi,
I’m trying to work out a Scrip which would resolve tickets which are Refered To the ticket being closed. So far I’m not getting all that lucky trying to find them.
my $flood_search = RT::Tickets->new($RT::SystemUser);
$flood_search->LimitQueue(VALUE => 'QUEUENAME');
$flood_search->LimitLinkedTo(TYPE => 'ReferredToBy', VALUE => $self->TicketObj->Id);
The above renders a lot more tickets than expected as compared to a normal search "Queue = ‘QUEUENAME’ AND ReferredToBy = "