Hello,
Just wondering if anyone is familiar with ways you can close tickets via email?
Thanks,
Ben Blakely
Hello,
Just wondering if anyone is familiar with ways you can close tickets via email?
Thanks,
Ben Blakely
Ben Blakely wrote:
Just wondering if anyone is familiar with ways you can close tickets via email?
This has been through a number of times on the list, but scrips are the
way to go. I’ve got this in “custom action cleanup code” on an “on
correspond” scrip:
my $header = ‘RTC-Set-Owner’;
if ($self->TransactionObj->Attachments->First->GetHeader($header) ne ‘’)
{
$self->TicketObj->SetOwner($self->TransactionObj->Attachments->First->GetHeader($header));
}
$header = ‘RTC-Set-Status’;
if ($self->TransactionObj->Attachments->First->GetHeader($header) ne ‘’)
{
$self->TicketObj->SetStatus($self->TransactionObj->Attachments->First->GetHeader($header));
}
1;
There’s probably better ways to do it, but that works well for me.
-CJ
WOW: Kakistocracy | “The ships hung in the sky in much the same
apocalyptech.com/wow | way that bricks don’t.” - Douglas Adams,
rt@apocalyptech.com | The Hitchhiker’s Guide To The Galaxy