Closed Tickets

Darrin_Walton · July 30, 2001, 1:22am

Is there a way to have RT re-open a ticket if the requester or anyone
else sends an email to that ticket?

Thanks.

Teo_de_Hesselle · July 30, 2001, 1:49am

Darrin Walton wrote:

Is there a way to have RT re-open a ticket if the requester or anyone
else sends an email to that ticket?

It does that by default, in RT1 and RT2 (though for v2, you need to grant
“ModifyTicket” to the requestor group).

Tï¿½o de Hesselle, | Kites rise higest against
Unix Systems Administrator | the wind – not with it.
|
University of Technology, Sydney | – Winston Churchill

Jesse1 · July 30, 2001, 3:36am

That bug was fixed in 2.0.2 or 2.0.3, iirc.On Mon, Jul 30, 2001 at 01:22:01AM +0000, Darrin Walton wrote:

Is there a way to have RT re-open a ticket if the requester or anyone
else sends an email to that ticket?

Thanks.

–
darrin walton, darrinw@nixc.net

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-me

Terence · August 2, 2001, 8:45am

Is there a way to have RT re-open a ticket if the requester or anyone
else sends an email to that ticket?

It does that by default, in RT1 and RT2 (though for v2, you need to grant
“ModifyTicket” to the requestor group).

…excellent FAQ, and answers my problem, I want tickets to stay closed…

Terence C. Giufre-Sweetser