Closed Tickets

Is there a way to have RT re-open a ticket if the requester or anyone
else sends an email to that ticket?

Thanks.

darrin walton, darrinw@nixc.net

Darrin Walton wrote:

Is there a way to have RT re-open a ticket if the requester or anyone
else sends an email to that ticket?

It does that by default, in RT1 and RT2 (though for v2, you need to grant
"ModifyTicket" to the requestor group).

T�o de Hesselle, | Kites rise higest against
Unix Systems Administrator | the wind – not with it.
|
University of Technology, Sydney | – Winston Churchill

That bug was fixed in 2.0.2 or 2.0.3, iirc.On Mon, Jul 30, 2001 at 01:22:01AM +0000, Darrin Walton wrote:

Is there a way to have RT re-open a ticket if the requester or anyone
else sends an email to that ticket?

Thanks.


darrin walton, darrinw@nixc.net


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Is there a way to have RT re-open a ticket if the requester or anyone
else sends an email to that ticket?

It does that by default, in RT1 and RT2 (though for v2, you need to grant
"ModifyTicket" to the requestor group).

…excellent FAQ, and answers my problem, I want tickets to stay closed…

Terence C. Giufre-Sweetser

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