as all new user, i have many question
is it a way to close a ticket when the child ticket is closed and resolved?
thnaks a lot,
after reading me again, i fell that i’m not clear …
on approval example, you need to create a ticket “A” on queue “Request”.
this create a “Child” ticket “B” as “approval” …
i would like to close ticket “A” when ticket “B” is approved (resolved)…
Remy Berrebi wrote: