Clone ticket in RT 4.2

RT Users
1

I saw under the “General User UI” fixes in 4.2.2:

  • Fix “Clone ticket” functionality with Select-multiple custom fields.

I don’t see anything in my UI about cloning a ticket. This is actually a feature I’ve been desiring, but the old plugin to do it didn’t work in the 4.x branch.

Am I missing something in the UI or is this a back-end thing that isn’t what I’m thinking/hoping it is?

Thanks,
Brent

2

I saw under the “General User UI” fixes in 4.2.2:

  • Fix “Clone ticket” functionality with Select-multiple custom fields.

I don’t see anything in my UI about cloning a ticket. This is actually
a feature I’ve been desiring, but the old plugin to do it didn’t work
in the 4.x branch.

Am I missing something in the UI or is this a back-end thing that
isn’t what I’m thinking/hoping it is?

This refers to the “(Create)” links in the Links box. Clicking on that
creates a new ticket, linked via whichever linking method you chose. It
also picks up many properties of the original ticket, including custom
fields[1]. Select-multiple CFs failed to get transferred correctly;
that is what the release note refers to.

  • Alex

[1] It also copies over Time Worked, which is often considered a bug.
For backwards-compatibility, we’ve not changed this yet, but there’s a
branch to fix that for 4.4.