CLI malformed rt response

Whenever I try to use the bin/rt command line tool, it comes back with
"rt: Malformed RT response from http://localhost."

I tried modifying the file share/html/REST/1.0/search/ticket as suggested in
http://lists.bestpractical.com/pipermail/rt-users/2004-October/026706.html
but this didn’t help.

I’ve tried various commands like, rt ls “Priority > 5 and
Status=‘new’” and rt ls -t user 34 but the result is always the same.

The access_log shows:
localhost - - [16/Nov/2004:09:46:46 -0500] “POST /REST/1.0/search/user
HTTP/1.1” 200 4325

No errors in error_log.

The rt.log shows:
[Tue Nov 16 14:46:46 2004] [info]: Successful login for root from
127.0.0.1 (/usr/local/rt3/share/html/autohandler:182)

And the debug output:

rt ls -t user 34

POST http://localhost/REST/1.0/search/user
Content-Length: 203
Content-Type: multipart/form-data; boundary=xYzZY

–xYzZY
Content-Disposition: form-data; name=“query”

34
–xYzZY
Content-Disposition: form-data; name=“user”

root
–xYzZY
Content-Disposition: form-data; name=“pass”

xxxxxxxxxxxx
–xYzZY–
HTTP/1.1 200 OK
Cache-Control: no-cache
Connection: close
Pragma: no-cache
Server: Apache
Content-Type: text/html; charset=utf-8
Client-Date: Tue, 16 Nov 2004 14:46:46 GMT
Client-Peer: 127.0.0.1:80
Client-Response-Num: 1
Client-Transfer-Encoding: chunked
Link: <https:///NoAuth/images/favicon.png>;
rel=“shortcut icon”; type="image/png"
Link: </NoAuth/webrt.css>; rel=“stylesheet”; type="text/css"
Set-Cookie: RT_SID_<mywebrt.hostname>.80=xxxxxxxxsnipxxxxxxxxx; path=/
Title:

    Skip Menu | Preferences
Logged in as root
RT for  
    </td>   
  </span>   
  • <A HREF="/SelfService/" style="font-size: 16;" class="topnav"

    accesskey=‘1’>Open tickets

  • <A HREF="/SelfService/Closed.html" style="font-size: 16;" class="topnav"

    accesskey=‘2’>Closed tickets

  • <A HREF="/SelfService/Create.html" style="font-size: 16;" class="topnav"

    accesskey=‘3’>New ticket

  • <A HREF="/SelfService/Prefs.html" style="font-size: 16;" class="topnav"

    accesskey=‘4’>Preferences

RT Self Service

My open tickets  
Subject Status Owner

rt: Malformed RT response from http://localhost.

Any ideas?

Andy Harrison

A user with only self-service access is trying to access RT.On Tue, Nov 16, 2004 at 10:00:44AM -0500, Andy Harrison wrote:

Whenever I try to use the bin/rt command line tool, it comes back with
"rt: Malformed RT response from http://localhost."

I tried modifying the file share/html/REST/1.0/search/ticket as suggested in
http://lists.bestpractical.com/pipermail/rt-users/2004-October/026706.html
but this didn’t help.

I’ve tried various commands like, rt ls “Priority > 5 and
Status=‘new’” and rt ls -t user 34 but the result is always the same.

The access_log shows:
localhost - - [16/Nov/2004:09:46:46 -0500] “POST /REST/1.0/search/user
HTTP/1.1” 200 4325

No errors in error_log.

The rt.log shows:
[Tue Nov 16 14:46:46 2004] [info]: Successful login for root from
127.0.0.1 (/usr/local/rt3/share/html/autohandler:182)

And the debug output:

rt ls -t user 34

POST http://localhost/REST/1.0/search/user
Content-Length: 203
Content-Type: multipart/form-data; boundary=xYzZY

–xYzZY
Content-Disposition: form-data; name=“query”

34
–xYzZY
Content-Disposition: form-data; name=“user”

root
–xYzZY
Content-Disposition: form-data; name=“pass”

xxxxxxxxxxxx
–xYzZY–
HTTP/1.1 200 OK
Cache-Control: no-cache
Connection: close
Date: Tue, 16 Nov 2004 14:46:46 GMT
Pragma: no-cache
Server: Apache
Content-Type: text/html; charset=utf-8
Client-Date: Tue, 16 Nov 2004 14:46:46 GMT
Client-Peer: 127.0.0.1:80
Client-Response-Num: 1
Client-Transfer-Encoding: chunked
Link: <https:///NoAuth/images/favicon.png>;
rel=“shortcut icon”; type="image/png"
Link: </NoAuth/webrt.css>; rel=“stylesheet”; type="text/css"
Set-Cookie: RT_SID_<mywebrt.hostname>.80=xxxxxxxxsnipxxxxxxxxx; path=/
Title:

    Skip Menu | Preferences
Logged in as root
RT for  
    </td>   
  </span>   
  • <A HREF="/SelfService/" style="font-size: 16;" class="topnav"

    accesskey=‘1’>Open tickets

  • <A HREF="/SelfService/Closed.html" style="font-size: 16;" class="topnav"

    accesskey=‘2’>Closed tickets

  • <A HREF="/SelfService/Create.html" style="font-size: 16;" class="topnav"

    accesskey=‘3’>New ticket

  • <A HREF="/SelfService/Prefs.html" style="font-size: 16;" class="topnav"

    accesskey=‘4’>Preferences

RT Self Service

My open tickets  
Subject Status Owner

rt: Malformed RT response from http://localhost.

Any ideas?


Andy Harrison


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

A user with only self-service access is trying to access RT.

Doh… got it.

Also, am I correct that bin/rt cannot do a date query? “Created < ‘2
days ago’” for instance?

Andy Harrison