Clean user replies

[hgg]

Mail etiquette is a lost art. My users when replying by mail to a ticket leave lots of unnecessary stuff on their replies and do not know how to quote a mail message. I’ve tried, for years, to educate people, but I’m starting to think it’s an impossible task. In the end I’ve very polluted tickets…

What I want to have is something like this:

1. The user receives a message from RT:

Subject: [CV #12345] something
------------------------------
## Do not edit bellow this line ##
<ticket message>

2. Now the user answers the message above the first line;

3. When the message arrives at the server, the message parts that have the line “## Do not edit bellow this line ##” would be truncated.

I suppose I could pipe the mail messages through a filter. But I wonder, is there a plugin or some other way to do this?

[knation]

see this discussion

Is there any way to have RT use some kind of "reply above this line" email delimiter?

Remember to tell people who do inline quoting in their reply that they’ll need to remove that line, otherwise you’ll potentially lose all/part of the reply they were sending in.

[hgg]

This is it! I’ve been thinking on and off about this for months, and when I finally create a topic, somebody had the same idea a few days ago… I will delete this topic. Can’t delete, feel free to remove this topic.

Sorry about this.