Can someone help clarify using custom fields? I’m playing around with RT
and don’t get what attaching custom fields to anything other than a
Ticket gets you. I’ve created a few custom queues and have created
custom fields to appear in their tickets, but I always create a custom
field that relates to a Ticket & then select which queues it should
apply to.
What am I missing?
Steve Cena
Can someone help clarify using custom fields? I’m playing around with RT and don’t get what
attaching custom fields to anything other than a Ticket gets you. I’ve created a few custom
queues and have created custom fields to appear in their tickets, but I always create a custom
field that relates to a Ticket & then select which queues it should apply to.
Make one for users, click on Applies To and apply it globally and then
go edit a user. It’s similar for queues or groups. Article CFs are
discussed in the articles_introduction.pod
-kevin