Child Links in Search Results

RT Users
1

Okay, I’ll try asking again :slight_smile:

Is there any way, in 3.6.3, to get child links in search results to
show ticket names (and status?) instead of just ticket number

Currently the child tickets are shown using the Children token, is
there a way to get that to show names?

Thanks
David Donachie

2

David,

I’ve not been able to do that with RT Query. That’s not to say it can’t
be done. For those type of queries, I use SQL so I can get comments , etc.

Kenn
LBNLOn 6/26/2009 5:22 AM, David Donachie wrote:

Okay, I’ll try asking again :slight_smile:

Is there any way, in 3.6.3, to get child links in search results to
show ticket names (and status?) instead of just ticket number

Currently the child tickets are shown using the Children token, is
there a way to get that to show names?

Thanks
David Donachie

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3

Okay, I’ll try asking again :slight_smile:

Is there any way, in 3.6.3, to get child links in search results to
show ticket names (and status?) instead of just ticket number

Currently the child tickets are shown using the Children token, is
there a way to get that to show names?

You want to use the callbacks in Elements/RT__Ticket/ColumnMap
to override the Children entry (use Data::Dumper to see the current
entry) with something more verbose. The actual code run is generated
at the top of ColumnMap

-kevin