Checking value of Custom field in a scrip

Hi all,

I have created a global custom field called server_name.

Depending on the value of the server name, we will route the ticket to
it’s proper queue.

I have no idea on how to access a custom field in a scrip, would someone
have a example?

Best regards,


Check out the wiki Contributions page there are several examples:

Joby Walker
ITI SSG, University of Washington

Francois Meehan wrote: