Charts not being displayed in Dashboard

RT Users
1

Hi

I can’t seem to get charts to display in my dashboards even though they
display fine individually. I have had this issue in 4.2.10 and thought that
it might be due to some upgrade issue but today I did a test install of the
4.4 release which was build with both Graphwiz and GD enabled and tried
just creating 2 tickets in the default queue confirming that I could view
them in a chart. After saving the chart I then created a new dashboard and
added the chart to the dashboard but I have the same result where I just
see a link (see testdashboard.png) and nothing is rendered below it. I
don’t see any errors in the rt-server output and from what I read in the
Chart and Dashboard documentation there doesn’t seem to be anything special
that must be done but given I can’t find anything on google regarding this
issue I must have missed something really obvious. If anyone can shed some
light on why this is happening it would be really appreciated.

Thank you

2

Hi

Hi John,

I can’t seem to get charts to display in my dashboards even though they display fine individually. […]

This issue is fixed in RT 4.4.1, which is currently in release candidate phase.

As a workaround, if you click the Update Chart button at the bottom of the page and save it again, it should subsequently show up on dashboards.

Thank you

Thanks,
Shawn

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3

Thank you Shawn this resolved the issue in both my 4.2.10 and 4.4 install.On Tue, Jul 19, 2016 at 8:50 AM, Shawn M Moore shawn@bestpractical.com wrote:

On Jul 18, 2016, at 02:06, John Habermann john.haberman@gmail.com wrote:

Hi

Hi John,

I can’t seem to get charts to display in my dashboards even though they
display fine individually. […]

This issue is fixed in RT 4.4.1, which is currently in release candidate
phase.

As a workaround, if you click the Update Chart button at the bottom of the
page and save it again, it should subsequently show up on dashboards.

Thank you

Thanks,
Shawn