Chart grouped by priority

RT Users
1

I am trying to be able to create charts grouped by priority. So far I
have not found how to do this. Can anyone give me any clues as to how
to do that?

What I am doing is building a query in ticket search. Then, at the
lower right hand corner of the screen there are drop downs to create
charts grouped by certain things. However, one of the options is not
Priority. I’d like to add that, but haven’t seen where to do it yet.

Thanks in advance!

–Jason

2

I wanted to update the list that I solved my own problem.

To do this, you simply need to build a query and then build a graph from
it with any group by.
Then, once the graph is displayed, edit the URL. Locate at the end of
the URL a parameter named: PrimaryGroupBy
Change that parameter to the desired group by. In this case, I used:
PrimaryGroupBy=Priority

That is how I got the graph I desired.

Good Luck
–Jason

Jason Fenner wrote: