Chart by told time

Hello,

RT has a time called ‘told’ or Last Contact time that records the last
time a requestor is contacted. I would like to be able to create charts
based on this time similar to the charts for the other times. The ability
to chart by told/last contact time does not seem to be included in the
default set of charts. I have checked on the RT4.0 Demo site.

(i) Has anyone coded up this option and could share it?

(ii) How would one add the option to an existing installation?

(iii) Could it be added to a future RT release?

Thanks Richard

Dr. Richard G. McMahon | Phone (office) 44-(0)-1223-337519
University of Cambridge | (switchboard) 1223-337548
Institute of Astronomy | (secretary) 1223-337516
Madingley Rd | FAX 1223-337523
Cambridge, CB3 OHA, UK. | mobile 7885-409019
Office: Hoyle 18 | home 1223-359770
email: rgm@ast.cam.ac.uk | WWW: Prof Richard McMahon, Institute of Astronomy, Cambridge Home Page
richardgmcmahon@gmail.com | skype: richardgmcmahon

Hello,

RT has a time called ‘told’ or Last Contact time that records the last time
a requestor is contacted. I would like to be able to create charts based on
this time similar to the charts for the other times. The ability to chart by
told/last contact time does not seem to be included in the default set of
charts. I have checked on the RT4.0 Demo site.

(i) Has anyone coded up this option and could share it?

(ii) How would one add the option to an existing installation?

(iii) Could it be added to a future RT release?

It’s really very easy to add and master branch has it. You need one
word change 3d2b69c3dc80abbad4278cb171639cd87c82ea6c from RT
repository. We just missed it when added other date fields.

Thanks Richard


Dr. Richard G. McMahon | Phone (office) 44-(0)-1223-337519
University of Cambridge | (switchboard) 1223-337548
Institute of Astronomy | (secretary) 1223-337516
Madingley Rd | FAX 1223-337523
Cambridge, CB3 OHA, UK. | mobile 7885-409019
Office: Hoyle 18 | home 1223-359770

email: rgm@ast.cam.ac.uk | WWW: Prof Richard McMahon, Institute of Astronomy, Cambridge Home Page
richardgmcmahon@gmail.com | skype: richardgmcmahon

Best regards, Ruslan.

Will this be added to a future version of RT, like 4.0.6?From: Ruslan Zakirov [mailto:ruz@bestpractical.com]
Sent: Monday, April 16, 2012 10:28 AM
To: Richard McMahon rgm@ast.cam.ac.uk
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Subject: Re: [rt-users] chart by told time

Hello,

RT has a time called ‘told’ or Last Contact time that records the last time
a requestor is contacted. I would like to be able to create charts based on
this time similar to the charts for the other times. The ability to chart by
told/last contact time does not seem to be included in the default set of
charts. I have checked on the RT4.0 Demo site.

(i) Has anyone coded up this option and could share it?

(ii) How would one add the option to an existing installation?

(iii) Could it be added to a future RT release?

It’s really very easy to add and master branch has it. You need one
word change 3d2b69c3dc80abbad4278cb171639cd87c82ea6c from RT
repository. We just missed it when added other date fields.

Thanks Richard


Dr. Richard G. McMahon | Phone (office) 44-(0)-1223-337519
University of Cambridge | (switchboard) 1223-337548
Institute of Astronomy | (secretary) 1223-337516
Madingley Rd | FAX 1223-337523
Cambridge, CB3 OHA, UK. | mobile 7885-409019
Office: Hoyle 18 | home 1223-359770

email: rgm@ast.cam.ac.uk | WWW: Prof Richard McMahon, Institute of Astronomy, Cambridge Home Page
richardgmcmahon@gmail.com | skype: richardgmcmahon

Best regards, Ruslan.

Will this be added to a future version of RT, like 4.0.6?

Repo says it’s in RT 4.0.5

----- Original Message -----
From: Ruslan Zakirov [mailto:ruz@bestpractical.com]
Sent: Monday, April 16, 2012 10:28 AM
To: Richard McMahon rgm@ast.cam.ac.uk
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Subject: Re: [rt-users] chart by told time

Hello,

RT has a time called ‘told’ or Last Contact time that records the last time
a requestor is contacted. I would like to be able to create charts based on
this time similar to the charts for the other times. The ability to chart by
told/last contact time does not seem to be included in the default set of
charts. I have checked on the RT4.0 Demo site.

(i) Has anyone coded up this option and could share it?

(ii) How would one add the option to an existing installation?

(iii) Could it be added to a future RT release?

It’s really very easy to add and master branch has it. You need one
word change 3d2b69c3dc80abbad4278cb171639cd87c82ea6c from RT
repository. We just missed it when added other date fields.

Thanks Richard


Dr. Richard G. McMahon | Phone (office) 44-(0)-1223-337519
University of Cambridge | (switchboard) 1223-337548
Institute of Astronomy | (secretary) 1223-337516
Madingley Rd | FAX 1223-337523
Cambridge, CB3 OHA, UK. | mobile 7885-409019
Office: Hoyle 18 | home 1223-359770

email: rgm@ast.cam.ac.uk | WWW: Prof Richard McMahon, Institute of Astronomy, Cambridge Home Page
richardgmcmahon@gmail.com | skype: richardgmcmahon


Best regards, Ruslan.

Best regards, Ruslan.

Hi, The Easter Egg Demo sites do not seem to have it.

http://rt.easter-eggs.org/demos/

The footer on the Dashboard for both 4.0 and 4.2

Testing release (4.2 trunk): 4.0.0rc4-22-g4e177bb
Stable release (4.0 trunk): 4.0.0rc4-22-g4e177bb

r.On Mon, 16 Apr 2012, Ruslan Zakirov wrote:

Date: Mon, 16 Apr 2012 19:53:05 +0400
From: Ruslan Zakirov ruz@bestpractical.com
To: Christopher Lasater CLasater@taleo.com
Cc: “rgm@ast.cam.ac.ukrgm@ast.cam.ac.uk,
rt-users@lists.bestpractical.comrt-users@lists.bestpractical.com
Subject: Re: [rt-users] chart by told time

On Mon, Apr 16, 2012 at 19:37, Christopher Lasater CLasater@taleo.com wrote:

Will this be added to a future version of RT, like 4.0.6?

Repo says it’s in RT 4.0.5

----- Original Message -----
From: Ruslan Zakirov [mailto:ruz@bestpractical.com]
Sent: Monday, April 16, 2012 10:28 AM
To: Richard McMahon rgm@ast.cam.ac.uk
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Subject: Re: [rt-users] chart by told time

On Sun, Apr 15, 2012 at 22:27, Richard McMahon rgm@ast.cam.ac.uk wrote:

Hello,

RT has a time called ‘told’ or Last Contact time that records the last time
a requestor is contacted. I would like to be able to create charts based on
this time similar to the charts for the other times. The ability to chart by
told/last contact time does not seem to be included in the default set of
charts. I have checked on the RT4.0 Demo site.

(i) Has anyone coded up this option and could share it?

(ii) How would one add the option to an existing installation?

(iii) Could it be added to a future RT release?

It’s really very easy to add and master branch has it. You need one
word change 3d2b69c3dc80abbad4278cb171639cd87c82ea6c from RT
repository. We just missed it when added other date fields.

Thanks Richard


Dr. Richard G. McMahon | Phone (office) 44-(0)-1223-337519
University of Cambridge | (switchboard) 1223-337548
Institute of Astronomy | (secretary) 1223-337516
Madingley Rd | FAX 1223-337523
Cambridge, CB3 OHA, UK. | mobile 7885-409019
Office: Hoyle 18 | home 1223-359770

email: rgm@ast.cam.ac.uk | WWW: Prof Richard McMahon, Institute of Astronomy, Cambridge Home Page
richardgmcmahon@gmail.com | skype: richardgmcmahon


Best regards, Ruslan.

Dr. Richard G. McMahon | Phone (office) 44-(0)-1223-337519
University of Cambridge | (switchboard) 1223-337548
Institute of Astronomy | (secretary) 1223-337516
Madingley Rd | FAX 1223-337523
Cambridge, CB3 OHA, UK. | mobile 7885-409019
Office: Hoyle 18 | home 1223-359770
email: rgm@ast.cam.ac.uk | WWW: Prof Richard McMahon, Institute of Astronomy, Cambridge Home Page
richardgmcmahon@gmail.com | skype: richardgmcmahon

Hi, The Easter Egg Demo sites do not seem to have it.

RT @ Easter-eggs

These are unofficial demo sites run by an RT contributor.

The footer on the Dashboard for both 4.0 and 4.2

Testing release (4.2 trunk): 4.0.0rc4-22-g4e177bb
Stable release (4.0 trunk): 4.0.0rc4-22-g4e177bb

Those versions are over a year old.

Hi, The Easter Egg Demo sites do not seem to have it.

RT @ Easter-eggs

yes, this is pretty outdated :frowning:

I’m going to update this soon … lack of times those days/weeks/months :frowning:

Hi, The Easter Egg Demo sites do not seem to have it.

RT @ Easter-eggs

yes, this is pretty outdated :frowning:

I’m going to update this soon … lack of times those days/weeks/months :frowning:

4.0 demo is now at current git 4.0-trunk.

Thanks, Charts by Told Time are available. r.On Mon, 16 Apr 2012, Emmanuel Lacour wrote:

Date: Mon, 16 Apr 2012 18:48:09 +0200
From: Emmanuel Lacour elacour@easter-eggs.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] chart by told time

On 16/04/2012 18:32, Emmanuel Lacour wrote:

On 16/04/2012 18:11, Richard McMahon wrote:

Hi, The Easter Egg Demo sites do not seem to have it.

RT @ Easter-eggs

yes, this is pretty outdated :frowning:

I’m going to update this soon … lack of times those days/weeks/months :frowning:

4.0 demo is now at current git 4.0-trunk.

Dr. Richard G. McMahon | Phone (office) 44-(0)-1223-337519
University of Cambridge | (switchboard) 1223-337548
Institute of Astronomy | (secretary) 1223-337516
Madingley Rd | FAX 1223-337523
Cambridge, CB3 OHA, UK. | mobile 7885-409019
Office: Hoyle 18 | home 1223-359770
email: rgm@ast.cam.ac.uk | WWW: Prof Richard McMahon, Institute of Astronomy, Cambridge Home Page
richardgmcmahon@gmail.com | skype: richardgmcmahon