Character rendering in tickets

I’m sure there is a setting somewhere for this, but we have been getting strange characters in emails. For instance if someone send an email with the word “don’t” it shows up as “don’t”.

This is probably something simple so forgive me if it’s something easy to figure out. I haven’t really done any research yet and though someone may have a quick answer for me to save some time.

Thanks!!

Joe

I’m sure there is a setting somewhere for this, but we have been getting strange characters in emails. For instance if someone send an email with the word “don’t” it shows up as “don’t”.

This is probably something simple so forgive me if it’s something easy to figure out. I haven’t really done any research yet and though someone may have a quick answer for me to save some time.

This sounds like someone’s mailclient is sending in a bad Content-Type
for the actual content. You’d need to provide a raw email that shows
the problem.

-kevin