I have the desire to change the ticket status on correspondance. What I
want to do is change it to stalled when a correspondance has been added by
a user that is not the requester and then change it back to open with the
requester adds a correspondance.
I want to do this to make it easier for my support team to handle tickets
through the web interface.
I am using a scrip action for changing the ticket status to stalled on
correspondance. The problem is that rt sets the ticket status to open
Is there a way to accomplish this?
Joseph W. Breu, CCNA fax : +1.319.266.8158
Senior Network Administrator url : http://www.cfu.net
Cedar Falls Utilities
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