I have a problem, which seems to exist for quite some time in request tracker.
Here an old description:
My Problem seems to be the same.
The user that is the owner of the ticket had been deactivated.
Afterwards the ticket had to get a new owner.
I wanted to do this by changing the owner in the »People« menu of the ticket.
This failed.
The log showed:
[8647] [Thu Feb 5 12:24:19 2015] [warning]: Couldn’t delete cached group submember 29891 (/opt/rt4/sbin/…/lib/RT/GroupMember.pm:343)
The System became very slow and there were more and more apache processes running until all the memory including the swap was used and the system crashed.
Is there a way I can fix this?
And is there a way to change the owner of this ticket?
I cannot steal it and I cannot give the ticket to another user. Although I am root.
The user that is the owner of the ticket had been deactivated.
Afterwards the ticket had to get a new owner.
I wanted to do this by changing the owner in the »People« menu of the
ticket. This failed.
The log showed:
[8647] [Thu Feb 5 12:24:19 2015] [warning]: Couldn’t delete cached
group submember 29891 (/opt/rt4/sbin/…/lib/RT/GroupMember.pm:343)
This is a symptom of database corruption. Did you modify your
database by hand, or have disk problems at any point?
Back up your database, then run rt-validator --check --resolve
The user that is the owner of the ticket had been deactivated.
Afterwards the ticket had to get a new owner.
I wanted to do this by changing the owner in the »People« menu of the
ticket. This failed.
The log showed:
[8647] [Thu Feb 5 12:24:19 2015] [warning]: Couldn’t delete cached
group submember 29891 (/opt/rt4/sbin/…/lib/RT/GroupMember.pm:343)
This is a symptom of database corruption. Did you modify your
database by hand, or have disk problems at any point?
I didn’t change anything by hand. Disk problems could have been. The ticket ist about 7 month old an there was some Problem with the databaseserver’s disk some time ago.
Seems there is only one ticket effected.
Back up your database, then run rt-validator --check --resolve
I’ll did that after your advice.
It found some defects, which I allowed to replace.
And it worked. Thank you very much. The Problem is gone. I can change the owner now.
Thank you very much. The Problem is gone. I can change the owner now.