Changing ticket owner causes crash

Hello,

I have a problem, which seems to exist for quite some time in request tracker.

Here an old description:
http://www.gossamer-threads.com/lists/rt/users/41122

My Problem seems to be the same.

The user that is the owner of the ticket had been deactivated.
Afterwards the ticket had to get a new owner.
I wanted to do this by changing the owner in the »People« menu of the ticket.
This failed.

The log showed:
[8647] [Thu Feb 5 12:24:19 2015] [warning]: Couldn’t delete cached group submember 29891 (/opt/rt4/sbin/…/lib/RT/GroupMember.pm:343)

The System became very slow and there were more and more apache processes running until all the memory including the swap was used and the system crashed.

Is there a way I can fix this?
And is there a way to change the owner of this ticket?
I cannot steal it and I cannot give the ticket to another user. Although I am root.

Thanks.

Cheers,
Alex

I have a problem, which seems to exist for quite some time in request
tracker.

You didn’t saw what version of RT you’re running.

Here an old description:
http://www.gossamer-threads.com/lists/rt/users/41122

My Problem seems to be the same.

The user that is the owner of the ticket had been deactivated.
Afterwards the ticket had to get a new owner.
I wanted to do this by changing the owner in the »People« menu of the
ticket. This failed.

The log showed:
[8647] [Thu Feb 5 12:24:19 2015] [warning]: Couldn’t delete cached
group submember 29891 (/opt/rt4/sbin/…/lib/RT/GroupMember.pm:343)

This is a symptom of database corruption. Did you modify your
database by hand, or have disk problems at any point?

Back up your database, then run rt-validator --check --resolve

  • Alex

Hello Alex,

I have a problem, which seems to exist for quite some time in request
tracker.

You didn’t saw what version of RT you’re running.

Sorry, in deed I forgot. It is RT 4.2.9.

Here an old description:
http://www.gossamer-threads.com/lists/rt/users/41122

My Problem seems to be the same.

The user that is the owner of the ticket had been deactivated.
Afterwards the ticket had to get a new owner.
I wanted to do this by changing the owner in the »People« menu of the
ticket. This failed.

The log showed:
[8647] [Thu Feb 5 12:24:19 2015] [warning]: Couldn’t delete cached
group submember 29891 (/opt/rt4/sbin/…/lib/RT/GroupMember.pm:343)

This is a symptom of database corruption. Did you modify your
database by hand, or have disk problems at any point?
I didn’t change anything by hand. Disk problems could have been. The ticket ist about 7 month old an there was some Problem with the databaseserver’s disk some time ago.

Seems there is only one ticket effected. :slight_smile:

Back up your database, then run rt-validator --check --resolve
I’ll did that after your advice.

It found some defects, which I allowed to replace.

And it worked. :smiley: Thank you very much. The Problem is gone. I can change the owner now.

Cheers,
Alex

alexander_reintzsch.vcf (373 Bytes)