I was just wondering if anyone could tell me what script I should be looking
at in rt1.0.7 if I wish to modify the subject of a request as it comes in ie.
I want to append to the subject so that the appended value shows when the rt
queue is viewed.
eg.
message sent to rt has subject: “How do I do this”
subject in rt is : “How do I do this - XXXXXXXWhatever”
IIRC, rt/lib/rt/support/mail.pm should be the right place, but I may be wildly off the mark.
-FeargalOn Mon, 30 Jul 2001 14:09:26 GMT “Matthew Frick” mfrick@chariot.net.au wrote:
I was just wondering if anyone could tell me what script I should be looking
at in rt1.0.7 if I wish to modify the subject of a request as it comes in ie.
I want to append to the subject so that the appended value shows when the rt
queue is viewed.eg.
message sent to rt has subject: “How do I do this”
subject in rt is : “How do I do this - XXXXXXXWhatever”
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Feargal Reilly,
Systems Administrator,
The CIA.