Hello All,
I’m get crazy to find out where status size is seted. I already changed the size of status column in Ticket’s Table (from varchar(10) to varchar(15)) but keep showing an error message (Illegal value for Status). I created some status (@ActiveStatus in RT_Config.pm) and one of them has 13 words. What I have to do??? I already changed the database table Tickets, but it’s seems a programming restriction (but where?! Maybe Record.pm?!).
Thank’s ALL!!!
Regards.
Rodolfo de Moraes Reis
Diretoria de Soluções de
Inteligência de Negócios
CPqD Telecom & IT Solutions
Tel.: +55 19 3705-5986
Fax: +55 19 3705-6786
rmreis@cpqd.com.br
www.cpqd.com.br
I’m get crazy to find out where status size is seted. I already
changed the size of status column in Ticket’s Table (from varchar(10)
to varchar(15)) but keep showing an error message (Illegal value for
Status). I created some status (@ActiveStatus in RT_Config.pm) and
one of them has 13 words. What I have to do??? I already changed the
database table Tickets, but it’s seems a programming restriction (but
where?! Maybe Record.pm?!).
You probably won’t want to hear this, but my suggestion would be “find
a way not to have to have a 13 word status tag.” One or two words is a
reasonable maximum.
Your staff isn’t going to be able to talk about tickets in that
status without abbreviating it anyway, so figure out what they would
abbreviate it to, and use that.
If you can’t, then perhaps you’re trying to use the status field for
something for which it wasn’t intended, and you should use a custom
field?
Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274
If you can read this... thank a system administrator. Or two. --me