Changing the rt name

RT Users
1

i have rt up and running with about 500 tickets in already …however i
would like to change the [XXXXXXXXXX #177] to [ yyyyyyyyyyyyy #177] for
example …so i changed the rtname in the config.pl file but it only
uses the new name when tickets are created through email when tickets
are created from the web interface it still shows the old name and when
tickets are resolved it shows the old name …does anyone have any ideas
on how to fix this?

2

I’ve also changed the rtname today and it worked fine.

I’ve changed etc/config.pm -> rtname entry, then I stopped and
restarted the apache web server.

3

i have rt up and running with about 500 tickets in already …however i
would like to change the [XXXXXXXXXX #177] to [ yyyyyyyyyyyyy #177] for
example …so i changed the rtname in the config.pl file but it only
uses the new name when tickets are created through email when tickets
are created from the web interface it still shows the old name and when
tickets are resolved it shows the old name …does anyone have any ideas
on how to fix this?

Restart your webserver. That’ll reload the config file. =]

Cheers!

–j
Jim Meyer, Geek At Large purp@acm.org