Changing the layout of RTIR incidents

RTIR
1

Hi,

I’m working on creating a customized RTIR incident template. The defaults
are fine, however when I insert new fields with drop down boxes or input
boxes, they all appear under a red heading that says “Custom Fields”. How
would I go about changing that heading for some of the fields? I can’t find
any documentation on the RTIR wiki on how to do this.

Thanks in advance,

2

Hi Dave,

You can change the default “Custom Fields” heading using the Custom
Field Grouping feature. In your RTIR_SiteConfig.pm (or RT_SiteConfig.pm)
you can add a section like this:

Set(%CustomFieldGroupings,
‘RTIR::Ticket’ => [
‘Local Details’ => [‘My Custom Field’],
],
);

This will create a new tab heading called “Local Details” and display
“My Custom Field” in it. You can include multiple custom fields with a
comma-separated list and you can define multiple headings to create as
many tabs as you like. You an read more here:

https://bestpractical.com/docs/rtir/3.2/RTIR_Config.html#CustomFieldGroupings
https://bestpractical.com/docs/rt/4.2/RT_Config.html#CustomFieldGroupings

And a blog post with some screenshots:

JimOn 12/29/15 4:20 PM, Dave Florek wrote:

Hi,

I’m working on creating a customized RTIR incident template. The
defaults are fine, however when I insert new fields with drop down
boxes or input boxes, they all appear under a red heading that says
“Custom Fields”. How would I go about changing that heading for some
of the fields? I can’t find any documentation on the RTIR wiki on how
to do this.

Thanks in advance,