Changing the email address that RT sends from

RT Users
1

Hello!

Currently, when a customer receives an email from our RT (ver 2.0.7), the

2

You want to take a look at lib/RT/Action/SendEmail.pm

-jOn Mon, Oct 29, 2001 at 10:55:55AM -0600, John DeBerry wrote:

Hello!

Currently, when a customer receives an email from our RT (ver 2.0.7), the
From field in their email client looks like this:

mail [mail@sub.ourserver.net]; on behalf of; John Doe via RT
[requests@ourdomain.com]

The only problem is, some recipients’ ISPs do not like the first part of the
from field (mail@sub.ourserver.net). It never arrives there at all.

My question is this: Is there a way to configure RT so the From field
becomes only this instead:

John Doe via RT [requests@ourdomain.com]

Thanks for any help you guys might offer!

John DeBerry

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3

Thanks!

I found this line describing the From line:

$self->SetHeader(‘From’, “$friendly_name via RT <$replyto>”);

Since there is no mention of "mail [mail@sub.ourserver.net]; on behalf of;"
anywhere in the file (or seemingly in any file), do you guys think there is
a configuration I need to do on the sendmail side of things to make this
work?

Any help or direction would be appreciated. :slight_smile:

Thanks again,

John DeBerry