Changing the default queue names in RTIR

RTIR
1

Could someone help me?
My RTIR version is 5.03.

I would like to change the default name of the Incident Reports queue to a new one.
If I do this, it not display Incident Reports in the incident queue.

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2

Can anyone help me with this?

3

I don’t know much about RTIR but every queue has it’s Lifecycle devined in RT_SiteConfig.pm (or maybe in RTIR_SiteConfig.pm for this case). RTIR queues have special lifecycle so I assume the problem could be in this.

4

Hi,
the solution is add LinkedQueuePortlets the RTIR_SiteConfig.pm:

Set( %LinkedQueuePortlets, (
    'Incydenty' => [
        { 'Zgłoszenia' => [ 'All' ] },
        { 'Incident Reports' => [ 'All' ] },
    ],
));

But it’s not that perfect, the icons for “Create” and “Linki” to the Incident have disappeared. How can I fix this?

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