Could someone help me?
My RTIR version is 5.03.
I would like to change the default name of the Incident Reports queue to a new one.
If I do this, it not display Incident Reports in the incident queue.
Can anyone help me with this?
I don’t know much about RTIR but every queue has it’s Lifecycle devined in RT_SiteConfig.pm (or maybe in RTIR_SiteConfig.pm for this case). RTIR queues have special lifecycle so I assume the problem could be in this.