Changing Symbols in Ticket Reference in Subject Line

Hi List,

Was wondering if the system can be configured to accept a different
symbol (i.e. other than ‘#’ prefix) in the ticket reference used in the
subject line?

[XXX.XXX #ticket number]

Thanks in advance.

Regards,

phillip.

Was wondering if the system can be configured to accept a different
symbol (i.e. other than ‘#’ prefix) in the ticket reference used in
the
subject line?

Hi Phillip,

Only if you override RT/Interface/Email.pm’s ParseTicketId() method, I
believe.

Regards,
Tom

Was wondering if the system can be configured to accept a different
symbol (i.e. other than ‘#’ prefix) in the ticket reference used in
the
subject line?

Hi Phillip,

Only if you override RT/Interface/Email.pm’s ParseTicketId() method, I
believe.
There are more than that, for example in RT/Action/SendMail.pm.

Regards,
Tom


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