Changing status via e-mail

RT Users
1

Hello,

Can someone tell me how to change the status of an RT ticket (i.e. -
new,open,resolved etc…) via e-mail?

Thanks,
D

2

Hello,

Can someone tell me how to change the status of an RT ticket (i.e. -
new,open,resolved etc…) via e-mail or point me in the right direction in
the manuals? I have been unable to find anything.

Thanks,
D

3

Hello,

Can someone tell me how to change the status of an RT ticket (i.e. -
new,open,resolved etc…) via e-mail or point me in the right direction
in
the manuals? I have been unable to find anything.

Hiya-

(from the footer)

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Speficifically:

http://www.gossamer-threads.com/lists/engine?list=rt&do=search_results&s
earch_forum=forum_3&search_string=change+status+via+email&search_type=AN
D

or the tinyurl version of the same thing: Carbon60: Managed Cloud Services

Generally:

4

Hello!On Tue, 2006-01-31 at 20:19 -0800, Duncan Morgan wrote:

Can someone tell me how to change the status of an RT ticket (i.e. -
new,open,resolved etc…) via e-mail or point me in the right direction in
the manuals? I have been unable to find anything.

http://wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail

Works fairly well but must be extended for any properties you want to
set. Example includes Set-Status.

Cheers!

–j