Changing search information display

RT Users
1

I’d like to change the search information presented to display the Time
worked on a ticket instead of “Told”. What is the object to access this
information? I know it’s configured in config.pm

Thanks much

John Alexander
alexandj@fortrex.com
Network Security Operations Manager phone: 301-977-6966
Fortrex Technologies, Inc fax: 301-947-3539
Gaithersburg, MD

Because Your Information is Your Business

2

I’d like to change the search information presented to display the Time
worked on a ticket instead of “Told”. What is the object to access this
information? I know it’s configured in config.pm

%WebOptions in config.pm, replace ‘ToldObj->AgeAsString’ with
‘TimeWorkedAsString’ in the TicketAttribute. And of course replace ‘Told’
with something appropriate in the Header.

You will need to restart (stop,start) apache for this to take effect.

Regards,

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B                      Operations
3

I’d like to change the search information presented to display the Time
worked on a ticket instead of “Told”. What is the object to access this
information? I know it’s configured in config.pm

%WebOptions in config.pm, replace ‘ToldObj->AgeAsString’ with
‘TimeWorkedAsString’ in the TicketAttribute. And of course replace ‘Told’
with something appropriate in the Header.

Thanks! This is much better than the other column which is there by default.
Now to be able to sort on it. :slight_smile:

rob