You can try the following, but there are no gaurantees as I haven’t
done this before and I think those are the only things need to be
In RT_SiteConfig, change $rtname to your desired (new) name. As well,
make a new variable, $oldrtname, and assign it with the value of your
"old" unwanted name. Then, in the content of the file Email.pm, wherever
$rtname is used, you will have to add $oldrtname.
What that should do is…
- new emails sent by RT will have the subjects beginning with your new
- when RT receives an email and sees either $rtname or $oldrtname, it will
accept those emails
AnthonyOn Fri, 8 Apr 2005, Duncan Hutty wrote:
Unwittingly, I set the string $rtname in RT_SiteConfig.pm to be too
long. I didn’t realise that it would be used in the subject lines
(although it seems fairly obvious in hindsight). Therefore many of the
users will only be able to see that string in their subject line at 80
columns. The ticket number and ticket subject which are of course the
interesting data are truncated out of sight.
According to the comment, if I change it, mail for existing tickets
won’t get put in the right place. Could anyone suggest a workaround or a
modification to change how this string is used?
System Administrator, ECE
Carnegie Mellon University
Please use informative subject lines
RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact email@example.com for details.
Be sure to check out the RT Wiki at http://wiki.bestpractical.com