Changing requestor/creating tickets as user

RT Users
1

We’re having some troubles when changing the requestor of a ticket, or
creating a ticket using the web interface using a different requestor.

  • If a privileged user forwards a request sent directly to them to RT, we
    try to change the requestor to be the person who initially asked the
    question. While our correspondances are sent to them properly (as per the
    Scrips), if they try to correspond themselves (i.e. send an e-mail in on
    the ticket), they get a ‘Permission Denied’.

  • When creating a ticket by the web interface, and changing the requestor
    to be, say, me@example.com, the same problem occurs – me@example.com gets
    the autoresponse, but cannot correspond.

In both cases, procmail returns a ‘Permission Denied’, and the RT logs just
say ‘Permission Denied’. If the requestor is changed to a privileged user,
then correspondance works correctly. We’re running 2.0.8, on PostgreSQL 7.1.3.

Anybody have any insight?

2

Damian Gerow wrote:

In both cases, procmail returns a ‘Permission Denied’, and the RT logs just
say ‘Permission Denied’. If the requestor is changed to a privileged user,
then correspondance works correctly. We’re running 2.0.8, on PostgreSQL
7.1.3.

Try upgrading to 2.0.9? IIRC there was a bug whereby unprivileged
users were not being created correctly in situations like this,
fixed in 2.0.9.