Changing queues

Is there a scrip condition associated specifically with a ticket
changing queues? I’d like to have adminCCs notified when a ticket
comes into the queue from a different queue, but we don’t want to
receive e-mail every time the status of the message changes.

Thanks

Derek Martin
Lead Network Engineer
ddm@skillsoft.com
(603)324-3000 x516

Is there a scrip condition associated specifically with a ticket
changing queues? I’d like to have adminCCs notified when a ticket
comes into the queue from a different queue, but we don’t want to
receive e-mail every time the status of the message changes.

Yes,

http://www.fsck.com/pub/rt/contrib/2.0/rt-addons/ScripConditions/OnQueueChange/

(phew)

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B                      Operations