Is there a scrip condition associated specifically with a ticket
changing queues? I’d like to have adminCCs notified when a ticket
comes into the queue from a different queue, but we don’t want to
receive e-mail every time the status of the message changes.
Thanks
Derek Martin
Lead Network Engineer
ddm@skillsoft.com
(603)324-3000 x516
Is there a scrip condition associated specifically with a ticket
changing queues? I’d like to have adminCCs notified when a ticket
comes into the queue from a different queue, but we don’t want to
receive e-mail every time the status of the message changes.
Yes,
http://www.fsck.com/pub/rt/contrib/2.0/rt-addons/ScripConditions/OnQueueChange/
(phew)
Bruce Campbell RIPE
Systems/Network Engineer NCC
www.ripe.net - PGP562C8B1B Operations