Changing ownership

RT Users
1

Hi

Is it possible to send a mail to the (new) owner of a ticket, i.e. send
a mail to person “b”, if somebody changes the ownership of a ticket from
"nobody" to “b” or from “a” to “b”? How can this be configured with
Scrips/Templates?

thx,

-andreas

2

Is it possible to send a mail to the (new) owner of a ticket, i.e. send

a mail to person “b”, if somebody changes the ownership of a ticket from

“nobody” to “b” or from “a” to “b”? How can this be configured with

Scrips/Templates?

Sounds like the script “OnTransaction NotifyOwner template Transaction”.
But this also means that status changes, date due, priority (basically
every transaction doh) is reported to the owner.

Martin

Martin Schapendonk, martin@schapendonk.org, Phone: +31 (0)6 55770237
Student Information Systems and Management at Tilburg University