Changing ownership of a bunch of tickets

Hello,

I have a question regarding changing the ownership of a bunch of tickets.

Let us say I have 50 tickets whose owner is “blah” - out of those 20 are
either open or new.

I want to change the ownership of these 20 tickets to “foo”.

Is there a way I can do this without having to go to each of these
tickets manually and changing the owner?

Thanks,

  • Onkar

Once you have the tickets you want in view (via a search), you can click
on “Update Multiple Tickets” and do what you gotta do.

That is in 3.6. Not sure if it applies to you since you didn’t mention
the version you’re running-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Onkar
Singh
Sent: Thursday, July 27, 2006 2:58 PM
To: rt-users
Subject: [rt-users] Changing ownership of a bunch of tickets

Hello,

I have a question regarding changing the ownership of a bunch of
tickets.

Let us say I have 50 tickets whose owner is “blah” - out of those 20 are

either open or new.

I want to change the ownership of these 20 tickets to “foo”.

Is there a way I can do this without having to go to each of these
tickets manually and changing the owner?

Thanks,

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Hello,

I have a question regarding changing the ownership of a bunch of tickets.

Let us say I have 50 tickets whose owner is “blah” - out of those 20 are
either open or new.

I want to change the ownership of these 20 tickets to “foo”.

Is there a way I can do this without having to go to each of these
tickets manually and changing the owner?

Sure, just craft a search that returns the tickets you want to update,
then click the ‘Bulk Update’ link.

Joshua Colson jcolson@voidgate.org

Onkar Singh onkars@wolfram.com 07/27/06 2:57 PM >>>
Let us say I have 50 tickets whose owner is “blah” - out of those 20 are
either open or new. I want to change the ownership of these 20 tickets to “foo”. Is there a way I can do this without having to go to each of these
tickets manually and changing the owner?

Do a search for tickets that are open|new and owned by blah. Scroll to the bottom of the page; click “Update Multiple Tickets” in the bottom-right corner. Check the cases you want to change, fill in “foo” under “Make Owner” (checking “Force” is probably necessary? and in any case won’t hurt), click Update.

Tim Smith

Thanks a lot! That worked.

  • Onkar

Helmuth Ramirez wrote: